Returns - Cancellations
If you wish to cancel an order, please contact the online store Manager at or send an email at to cancel it. If the products have already been shipped, you should refuse to receive them so that they are returned to the company.
If you discover that the product is not the one you wanted, our company allows you to return it within fourteen (14) days of delivery, only if unused and in its original condition. When the product has been used or its original packaging has been tampered, the return shall not be accepted. If the return is not made within the period of 14 calendar days of delivery or if any of the conditions for returns are not fulfilled, ACCESS SA has the right not to accept the return of the products.
Before returning the product, you must contact the online store manager. Then you can:
- Change the product: After contacting us, we will place your new order, stating “RETURN” as payment method and adding the word “CHANGE” in the comments. Then, send us the package with the product, enclosing the proof of purchase.
- Make the change at any of ACCESS’ privately owned stores.
The refunded amount is deposited in a Credit Card or Paypal (depends on the way of your payment).
All returns must be accompanied by the retail sales receipt. Credit balances from product returns can be used for up to one year from the issuance of the return receipt. Where an invoice has been issued, returns should be accompanied by a dispatch note.
In all above cases, the payment and shipping costs (courier and bank remittance charges) shall be borne by the customer.
The address to which products are returned is: ACCESS SA, 6th km. Charilaou - Thermi Road, P.C. 57001 Drosia, Thermi, Thessaloniki, Greece.
Any change of earrings is not accepted because of hygiene reason.